Refund Policy

Monthly and annual subscription fees are billed in advance. Unless a separate written offer says otherwise, subscription purchases are generally non-refundable once access, credits, or service capacity have been provisioned.

Cancelling a subscription prevents future renewal charges and does not automatically create a refund for the active billing period.

We review refund requests for duplicate charges, clear billing errors, unauthorized payments verified by the account owner, or material platform failures that prevented reasonable access to the purchased service.

If you believe one of these situations applies, send the request to friends@artisanone.net within 7 calendar days of the charge and include the account email, payment receipt, charge date, and a concise description of the issue.

We do not provide refunds for unused time remaining in a subscription period, failure to cancel before renewal, changes in usage needs, dissatisfaction with prompt outcomes where the service remained available, or violations of the Terms of Service that result in suspension.

Partial use of credits, generation activity, downloaded outputs, or commercially used outputs may affect refund eligibility because the purchased service has already been consumed in whole or in part.

Please contact us before initiating a chargeback so we can review the payment issue directly. Filing a false or unsupported chargeback may lead to account suspension while the dispute is investigated.

We reserve the right to provide transaction history, login records, delivery evidence, and usage records to payment processors or financial institutions when resolving disputes.

If a refund is approved, the refund will be issued to the original payment method when possible. Processing times depend on the payment processor and financial institution and may take several business days after approval.

In some cases, we may offer account credit, service extension, or another remediation option instead of a cash refund when that better matches the issue reported.

Billing and refund questions should be sent to friends@artisanone.net. Use the subject line "Billing Support" to help us route the request quickly.